Returns

We will only accept returns that have been submitted via our returns portal.

• We will provide a return label when you request a return using our portal. For EU withdrawal returns, the cost of the return label will be deducted from your refund.
• If you are returning from anywhere else in the world, you are required to cover the cost of return shipping. We strongly recommend you use a tracked postage service when returning your order.
• If a requested item is out of stock at the time your return is processed, we will issue you with store credit.

Please contact us if you believe you have received an item with a manufacturing fault, or have received the incorrect item.

We have made returning your item(s) as easy as possible.

A return label is provided when you submit your return through our returns portal, and the cost of return shipping is deducted from your refund or store credit. Exchanges are not available for EU orders. Customers returning orders from Cyprus, Switzerland and Norway are responsible for their own tracked return shipping.

If a requested item is out of stock at the time your return is processed, we will issue you with a store credit.

You can find the full details of our return policy here.

Return fees for your location:

For EU withdrawal returns, you may inspect and try on your item(s) as you would in a store. If an item has been handled beyond what is necessary to inspect it, and this reduces its value, we may deduct an appropriate amount from your refund.

In order for your item(s) to be approved for return it must meet the following criteria:

• Be unworn, unwashed, original tags still attached and in original packaging.
• No smell of perfume, body odour, deodorant or washing powder.
• Be free of any staining, including makeup or fake tan marks.
• Due to strict hygiene policies, Cosmetics, Hair Products, Underwear & Earrings cannot be returned.
• Swimwear must be returned with the hygiene seal intact.
• We will only accept returned item(s) that have been booked using our  returns portal. If you receive a faulty item, please reach out to our Customer Service team within 7 days of receiving your order.

*For EU withdrawal returns, refunds will be completed in line with EU withdrawal requirements. The original delivery fee will not be refunded, except where required under EU withdrawal laws. For EU withdrawal returns, the standard delivery cost paid will be refunded. Customers who receive faulty or incorrect item(s) are entitled to a full refund and free return delivery. Returned items that do not meet the criteria will not be accepted and may be returned to the customer at the customer’s cost.

You can find the full details of our return policy here.

Return windows for your location:

You can download and print your return label via our returns portal.

For all EU orders the return fee must be covered by the customer.

For all EU orders you will need to print and attach the return label to the package yourself.

If you haven't received your return label after submitting your return through our returns portal, please ensure your email address is correct and you have checked your spam/junk folder.

If your returns label email still cannot be found, please contact us.

The following items are NOT eligible for return or exchange:

• Cosmetics
• Hair Products
• Underwear
• Earrings
• Masks
• Gift Cards

Every return is checked against our returns policy when it arrives. Here's how long each outcome takes for your location:

Your refund goes back to your original payment method, less the return shipping fee for your location. Refund timing:

You can repackage your items in our 100% compostable mailers and attach your pre-paid label on top of the existing label, ensuring no part of the original shipping label is visible.

If you have disposed of the original package, you can also use any postal satchel or box from your local post office.

Peppermayo is exclusively online! If your order isn't quite right and you need to request a return or exchange, you can submit a request here.